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888.com problem: another case of funds' confiscation for bogus reasons


Wednesday, September 30, 2009

888.com problem: another case of funds' confiscation for bogus reasons


888.com seems to be getting into the habit of confiscating players' money for bogus reasons. Only a week ago I posted about an 888.com bonus funds confiscation issue, in which a player's £200 bonus was not paid.

Now, 888.com seems to have upped the ante a bit.


In the 888.com have stolen at my $878 Casinomeister discussion, a player reports having fully $878 confiscated, funds which represent his entire 888 balance and not just bonuses.

He says as follows:


I played 888.com casino of 5 years without problems.

Recently I have received from them the letter:

-------

Dear player,

I am Mark M. from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. which is part of the 888.com group of companies.

I am contacting you in regards to your Casino on Net account.

As a responsible company we are continually monitoring our sites. During this monitoring we note that the way you have used your account with us, leads us to believe that your reason for joining our site was to take advantage of the bonuses we provide.

Please note that your game and transaction history shows that you appear to have attempted to take advantage of our generosity as regards to the awarding of bonuses.

To protect the integrity of our casino and to prevent further such abuse we have decided to block your account permanently. This is entirely in line with our Terms & Conditions to which you willingly signed up to when joining us.

In regards to your pending cash out request, please note that cash out request is still in the process. and once it is released from the casino it will take 1-2 business days to reflect on your account.

Please do not attempt to open any accounts with any sites operated or powered by 888.com in the future. If you do these accounts will also be blocked with the possible loss of any deposits made.

Kind regards,
Mark M.
Operations Department
Cassava Enterprises (Gibraltar) Ltd.


-------

Since September, 7th all my cash out request come back to my account and it is blocked.

They have stolen at my $878.

I ALWAYS FULFILLED THEIR WAGER REQUIREMENTS OF THE BONUS.

Be cautious, you at any moment can lose the money!



888's hypocrisy is breathtaking. They state that came to their conclusions on the basis of being a "responsible company". It's a new definition of casino "responsibility" to me when the effect is to make their customers poorer by many hundreds of dollars.

Or maybe 888 are simply referring to their responsibility to make as much money as possible.


Whatever 888.com's definition of "responsibility", they are quite entitled to block his account permanently. However, they must honour all cashouts made first, since the player clearly broke no rules in his dealings with them.

Since the player states that all cashouts have been bouncing striaght back to his locked account for the past three weeks, that does not currently appear likely.


If 888.com do not pay legitimately earned funds, they will have stolen them.


As with the case a few days ago, the player has two avenues of complaint:


 •The eCOGRA dispute service, having first checked the policies & procedures for assistance.

 •The GRA complaint resolution service - again, after acquainting himself with the complaint resolution procedure.


There is no 888.com assistance available at Casinomeister, the casino being on his no can do list for reasons of their apparent refusal to "discuss player issues with third parties".


888.com attend all the conferences and exhibitions. Maybe I'll have a word with them next time, as Casinomeister apparently cannot.



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